jayw9 Privacy Policy

jayw9 collects personal data through several means: information you provide directly when registering or using the platform, information generated automatically as you navigate our services, and — in limited circumstances — information received from third-party identity verification and payment processing partners. The categories of data we collect are described below.

jayw9 processes your personal data only for clearly defined, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we process your data are as follows:

• Account creation and management: To register your account, verify your identity, authenticate your logins, and manage your account settings and preferences throughout the lifetime of your registration with jayw9.
• Payment processing: To facilitate deposits and withdrawals through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other accepted payment channels. Transaction records are retained for accounting, reconciliation, and dispute resolution purposes.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multiple-account abuse, bonus misuse, and other violations of our Terms & Conditions. This processing is necessary for the protection of both jayw9 and legitimate players on the platform.
• Responsible gaming compliance: To monitor betting patterns, session lengths, and deposit behaviours that may indicate problem gambling, and to apply responsible gaming tools — including deposit limits, cooling-off periods, and self-exclusion — as required by our policies and by player requests.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 live chat and email support channels. Support communications are logged and retained for quality assurance and regulatory compliance.
• Legal and regulatory obligations: To comply with applicable anti-money laundering (AML) regulations, record-keeping obligations, and any lawful instruction received from a competent authority or court order.
• Platform improvement: To analyse aggregated, anonymised usage patterns — such as popular game categories, peak traffic periods, and navigation flows — in order to improve the performance, stability, and user experience of the jayw9 platform. This analysis does not involve profiling individual users for marketing purposes.
• Communications: To send you transactional notifications — including deposit confirmations, withdrawal approvals, bonus credit alerts, and account security warnings — to the email address or mobile number registered on your account. jayw9 may also send promotional communications about new games, seasonal offers, and BPL or IPL-related betting markets, but only where you have not opted out of marketing communications in your account settings.

jayw9 does not sell or rent your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

• Payment service providers: When you make a deposit or request a withdrawal, your relevant account and transaction data is shared with the payment service provider you have selected — for example bKash, Nagad, Rocket, Upay, or your nominated bank. This sharing is strictly necessary to execute the financial transaction and is governed by the privacy policy of the respective payment provider.
• Identity verification partners: jayw9 may use regulated third-party KYC (Know Your Customer) services to verify the authenticity of identity documents submitted during account verification. These partners are contractually bound to process your documents solely for the purpose of identity verification and are not permitted to retain, sell, or repurpose your data.
• Game technology providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised session identifiers and game-round data necessary to operate their games. These providers do not receive your name, contact details, or payment information.
• Fraud and security services: jayw9 works with specialised fraud detection platforms to identify suspicious account activity, bot traffic, and coordinated abuse. These services receive technical data — including IP addresses, device fingerprints, and behavioural signals — but do not receive your identity documents or payment credentials.
• Legal and regulatory authorities: jayw9 may disclose personal data to law enforcement agencies, financial intelligence units, or courts where required by a lawful order, warrant, or regulatory requirement. jayw9 will notify you of such disclosure where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or a material part of jayw9's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and given the opportunity to close your account before the transfer takes effect if you do not consent.

jayw9 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device by our web server when you visit jayw9. Cookies allow the platform to recognise your browser, maintain your logged-in session, remember your preferences, and gather anonymised performance data.

Categories of cookies used by jayw9:

• Strictly necessary cookies: These are required for the platform to function correctly. They manage your login session, maintain your account state across pages, and protect against cross-site request forgery (CSRF) attacks. These cookies cannot be disabled without impairing your ability to use the platform.
• Performance and analytics cookies: These collect anonymised data about how visitors interact with jayw9 — which pages are visited most frequently, how long sessions last, and where errors occur. This data is used solely to improve platform stability and user experience. No personally identifiable information is included in these analytics datasets.
• Fraud detection cookies: These assist jayw9's security systems in identifying unusual patterns of behaviour associated with automated bots, coordinated account abuse, or suspicious login activity. They process technical data such as mouse movement patterns and keystroke timing at a device level, without linking this data to your personal profile.
• Preference cookies: These remember choices you have made on the platform — such as your preferred language setting, notification preferences, or last-visited game category — so that you do not have to reconfigure these settings on each visit.

Managing cookies. You can control the placement of cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to receive a notification before a cookie is placed. However, disabling strictly necessary cookies will prevent you from logging in to your jayw9 account. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

jayw9 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account and identity data: Retained for the duration of your active account and for a minimum of five years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five years from the date of each transaction, as required for accounting, tax, and AML compliance purposes.
• Support communications: Live chat transcripts and email correspondence are retained for two years from the date of the interaction, or longer where the matter relates to an unresolved dispute or ongoing investigation.
• Game and betting activity logs: Retained for two years from the date of each session or wager, or longer if required for the investigation of a disputed outcome or fraud case.
• Device and technical data: Retained for 12 months in server logs, after which it is anonymised or deleted.
• Marketing preferences and communications: Retained until you withdraw consent or close your account, at which point marketing records are deleted within 30 days.

When your data reaches the end of its applicable retention period, jayw9 will securely delete or permanently anonymise it so that it can no longer be linked to your identity. Where full deletion is not technically feasible within a standard operational timeframe — for example, where data is held in encrypted backup archives — jayw9 will isolate that data from active processing and delete it at the next scheduled backup cycle.

jayw9 implements a layered approach to data security, combining technical, organisational, and procedural safeguards to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:

• Transport Layer Security (TLS 1.3): All data transmitted between your browser or mobile device and jayw9's servers is encrypted using TLS 1.3 or higher. The padlock symbol in your browser's address bar confirms that your connection is secure at all times.
• AES-256 encryption at rest: Personal data stored in jayw9's databases — including identity documents, contact details, and financial transaction records — is encrypted using AES-256 at the storage level, ensuring that data is unreadable even in the event of unauthorised physical access to server hardware.
• Access controls: Access to systems containing personal data is strictly role-based. Only members of the jayw9 team who require access to specific data categories to perform their job functions are granted that access. All internal data access events are logged and subject to regular audit.
• Two-factor authentication (2FA): All jayw9 internal staff accounts that have access to player data require multi-factor authentication. Players are also strongly encouraged to enable 2FA on their own jayw9 accounts via the account security settings panel.
• Penetration testing and vulnerability management: jayw9 conducts regular security assessments, including third-party penetration tests, to identify and remediate vulnerabilities in platform infrastructure before they can be exploited.
• Incident response: In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected players, jayw9 will notify affected individuals as promptly as practicable, with details of the nature of the breach, the data categories affected, and the steps being taken to contain and remediate the incident.

Despite these measures, no internet-based system can guarantee absolute security. You also play an important role in keeping your data safe: use a strong, unique password for your jayw9 account, enable two-factor authentication, and never share your login credentials with any person or third-party service.

As a user of the jayw9 platform, you hold the following rights with respect to your personal data. jayw9 is committed to honouring these rights within a reasonable timeframe — ordinarily within 30 calendar days of receiving a valid request.

• Right of access: You have the right to request a copy of the personal data jayw9 holds about you, along with information about the purposes for which it is processed, the categories of data involved, and any third parties with whom it has been shared.
• Right to rectification: If any personal data jayw9 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For data you can update directly — such as your contact email or mobile number — you may do so through the account settings panel without needing to contact support.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you believe the data is being processed unlawfully. This right is subject to legal retention obligations; jayw9 may be required to retain certain records for AML compliance even after an erasure request is received.
• Right to restrict processing: You may request that jayw9 temporarily pause the processing of your personal data — for example, while the accuracy of data is being contested — without requesting full deletion.
• Right to data portability: Where jayw9 processes your data on the basis of your consent or in the performance of a contract with you, and that processing is carried out by automated means, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on jayw9's legitimate interests, although in such cases jayw9 may demonstrate compelling grounds for continuing the processing that override your interests.
• Right to withdraw consent: Where jayw9 processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal.

If you have any questions, concerns, or complaints about this Privacy Policy, the way jayw9 handles your personal data, or the exercise of your data rights, please contact us using any of the following channels:

• Email: support@jayw9.net — please include "Privacy Query" in the subject line for faster routing to the relevant team.
• Live Chat: Available 24 hours a day, 7 days a week, directly through the jayw9 platform. Our support agents can assist with general privacy questions and can escalate formal data rights requests to the appropriate internal team.
• Postal enquiries: If you wish to submit a formal written data rights request, contact jayw9 via the email address above to obtain the current postal address for data correspondence.

jayw9 takes all privacy complaints seriously. Where you are not satisfied with our response to a complaint, you may refer the matter to the relevant data protection authority in your jurisdiction.

Changes to this Privacy Policy. jayw9 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services we offer. When material changes are made, we will update the "Last Updated" date at the top of this page and, where practicable, notify registered account holders by email. We encourage you to review this page periodically. Your continued use of jayw9 following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.